These Terms & Conditions (the “Terms”) govern access to and use of the Insurvas CRM (the “Platform”), a private, invite-only workspace provided by Insurvas (“Insurvas,” “we,” “us,” or “our”) to participating insurance agencies, call centers, agents, and authorized account users. By accessing or using the Platform, you agree to these Terms on behalf of yourself and the organization that authorized your account. If you do not agree, do not access or use the Platform. Where a separate written agreement exists between Insurvas and your organization, that agreement controls if it conflicts with these Terms.
1. Eligibility and Accounts
The Platform is made available only to authorized users invited by Insurvas or your organization’s administrator. You must provide accurate account information, keep it current, and use the Platform only for the business purposes for which access was granted. You are responsible for all activity under your account and for keeping your credentials confidential. Notify us and your administrator promptly of any suspected unauthorized access or use.
2. Acceptable Use
You agree not to, and not to permit anyone to:
- access the Platform other than through authorized accounts and interfaces;
- attempt to access data, accounts, or systems you are not authorized to access, or circumvent role-based permissions or security controls;
- copy, scrape, export in bulk, reverse engineer, decompile, or create derivative works from the Platform except as expressly permitted;
- introduce malware, interfere with or disrupt the Platform, or probe or test its vulnerabilities without authorization;
- use the Platform for any unlawful, fraudulent, or misleading purpose, or in violation of telemarketing, do-not-call, consumer-protection, insurance, or data-protection laws applicable to your activities; or
- misrepresent your identity, authority, or affiliation.
3. Customer Data and Your Responsibilities
As between you and Insurvas, your organization retains ownership of the customer, lead, policy, payment, and related data it submits to the Platform (“Customer Data”). You grant Insurvas a limited license to host, process, and use Customer Data solely to provide, secure, support, and improve the Platform and as otherwise permitted by your agreement and our Privacy Policy. You are responsible for the accuracy of Customer Data and for having the lawful basis, consents, authorizations, and disclosures required before entering personal information about customers, insureds, or other third parties.
4. Roles, Permissions, and Access
Access to features and data is governed by role-based permissions. Your organization’s administrators are responsible for assigning roles, granting and revoking access, and configuring permissions for their users. Insurvas may rely on those assignments and is not responsible for access decisions made by your organization.
5. Confidentiality
The Platform, and non-public information you access through it, are confidential. You agree to use such information only for authorized business purposes, to protect it with reasonable safeguards, and not to disclose it to anyone who is not authorized to receive it.
6. Intellectual Property
The Platform, including its software, design, content, and trademarks, is owned by Insurvas or its licensors and is protected by intellectual property laws. Except for the limited right to use the Platform under these Terms, no rights are granted to you. You agree not to remove or alter any proprietary notices.
7. Third-Party Services and Integrations
The Platform may rely on or integrate with third-party services, including authentication, hosting, messaging, and email providers. Your use of those services may be subject to their own terms, and Insurvas is not responsible for third-party services it does not control.
8. Service Availability and Changes
We work to keep the Platform available and reliable, but we do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue features, and may perform maintenance, with or without notice. We will use reasonable efforts to limit disruption for material changes.
9. Suspension and Termination
We may suspend or terminate access to the Platform, in whole or in part, if we reasonably believe these Terms have been violated, if access creates a security or legal risk, or as directed by your organization. Your organization or its administrator may also revoke your access at any time. Provisions that by their nature should survive termination will survive.
10. Disclaimers
The Platform is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Insurvas does not provide legal, financial, insurance, or compliance advice, and the Platform is a tool you use at your own discretion and responsibility.
11. Limitation of Liability
To the maximum extent permitted by law, Insurvas and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or related to the Platform. Our aggregate liability for any claim relating to the Platform will not exceed the amount, if any, paid to Insurvas for the Platform during the twelve months preceding the event giving rise to the claim, or the amount specified in your organization’s agreement if different.
12. Indemnification
You agree to indemnify and hold Insurvas harmless from claims, damages, and expenses arising out of your misuse of the Platform, your violation of these Terms or applicable law, or Customer Data you submit, to the extent permitted by law and subject to any agreement between Insurvas and your organization.
13. Changes to These Terms
We may update these Terms from time to time. We will revise the “Last updated” date above and, for material changes, provide notice through the Platform or by email. Your continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.
14. Governing Law
These Terms are governed by the laws of the United States and the State in which Insurvas is established, without regard to conflict-of-laws principles, except where your organization’s agreement specifies otherwise.
15. Contact Us
Questions about these Terms can be directed to Insurvas through insurvas.com, or to your organization’s administrator for questions about your account and access.